Politique de remboursement

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@forunm.com. If your return is accepted, we will provide you with the authorized return shipping address (our return center details will be provided via email) along with detailed instructions on how and where to send your package. Please note that customers are responsible for their own return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@forunm.com. 

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned or exchanged, specifically custom products (such as special orders, engraved items, or personalized jewelry). 

Unfortunately, we cannot accept returns on final sale items (clearly marked on the product page) or gift cards.

EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that all original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 10 business days have passed since we’ve approved your return, please contact us at support@forunm.com. 

TERMS OF SERVICE - ADDITIONAL POLICIES

PROMOTION INFORMATION
From time to time, For you & me offers certain promotional discounts, gifts with purchase, buy-one get-one free events, and other promotions. For you & me promotions are available while supplies last and may only be valid for a specified date and timeframe along with additional limitations and exclusions. In the event a promotion code is required, please present the code at checkout.
 
For you & me reserves the right to alter or cancel any promotion without notice. If, in For you & me's sole discretion, a promotion is used incorrectly or being abused, For you & me has the right to cancel any orders placed and ban the usage of any further promotional material by such user(s). Only one promotional code per order.
 
Any product purchased during a "Gift With Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the promotional item with your return to receive a monetary refund where applicable, or your refund will be issued in the form of a merchandise credit. Gifted product cannot be returned or exchanged.
 
Promotions may not be combined or applied to previous purchases, gift card purchases, gift sets, layered sets, engagement rings, personalized jewelry, pre-sale items, branded merchandise, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

ORDERS AND CANCELLATIONS
An agreement for For you & me ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when the order is placed. 

Placement of an order is a binding agreement. Once placed, orders cannot be canceled after 1 hour, as we process orders immediately. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

GIFT CARDS
E-Gift Cards and physical gift cards can be redeemed online. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. For you & me will not replace lost or stolen gift cards without satisfactory proof of purchase. Gift cards cannot be purchased or redeemed outside of the United States.